Coffee Company’s Brewing Guide

Deliveries

1. All deliveries will be delivered within 48 working days, taking into consideration the availability of stock and region.
2. Where delays and out of stock situations occur, every effort will be made to inform the buyer.
3. Deliveries outside the borders of South Africa will not be done via the website and a store must be contacted in this case.
4. The supplier will request proof of identity from the person receiving the goods and will be required to record such details on the invoice
5. By signing such an invoice document, the receiver confirms that the goods were received undamaged and in good condition.
6. In the unlikely event that the goods arrive damaged or items may be missing, and the receiver wishes not to accept the items, then they must indicate on the waybill the reasons for sending the parcel back and both parties will need to co-sign against this indication.
7. In the event of Topdose being given an incorrect delivery address or no one is present to receive the item at the time of delivery, the delivery will be returned to our offices, and we will then contact you to re-schedule the delivery. Please note that you will be charged the delivery fee again, as we use contract delivery teams and we are charged for each delivery, and in turn, this fee will be passed onto the purchaser.
8. Should your item be delivered outside of a 30km radius of our store, we will be unable to fulfil the Topdose Delivery Experience of removing your older item. Arrangements should be made under the comments section on the checkout page. Additional charges may be applicable.
9. In the event of an exchange, additional delivery costs may be applicable. Please liaise with your consultant for further information.